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PS/nVision was unable to start communication with Microsoft Excel (28,82)

I did upgrade to PeopleTools 8.54 and received this error “PS/nVision was unable to start communication with Microsoft Excel (28,82).”

This error remained the same irrespective of running nVision in 2-tier or 3-tier or 4-tier mode.

PS/nVision was unable to start communications with Microsoft Excel

Depending on the PeopleTools version you’re running, there are several possible reasons for this error. They are listed below.

How to resolve “PS/nVision was unable to start communication with Microsoft Excel (28,82)”

  1. If you also upgraded to PeopleTools 8.54 or higher – the likely cause of the error is that you might be having Microsoft Excel 32-bit installed. From PeopleTools 8.54 onwards, you need 64-bit install of Microsoft Excel if using Excel Automation. Three different release of Excel, namely – Excel 2016, Excel 2013 and Excel 2010 are supported, but 64-bit only. Most of the places still have 32-bit version of Microsoft Office installed but 8.54 nVision does not work with 32-bit.
  2. Make sure that 64-bit Excel is installed on the process scheduler server (so that nVision batch runs fine) as well as desktop of the users (so that they can access it in 2-tier and 3-tier mode).
  3. Make sure that your Microsoft Excel account is verified.

Sometimes Excel would have been installed correctly but due to network issue or firewall issue – your copy of MS Excel may not be active yet. To verify the same – open Excel, go to File -> Account -> About Excel.

verify excel installation

If your Excel copy if active, you’ll be able to verify if the install is 32-bit or 64-bit.

Verify MS Excel is 64-bit

 

Additionally, you can also verify the following:

  • If the batch server is on a 64–bit Microsoft Windows 2008 machine, create an empty “Desktop” folder with this path:
    C:\Windows\SysWOW64\config\systemprofile\Desktop
  • Verify that the PSHOME directory setting under the Process Scheduler tab is correct.
  • Verify that the DBBIN setting under the Process Scheduler tab is correct.
  • Verify that the directories defined under the nVision tabs are correct.
  • You can uninstall and perform Install Workstation.
Apurva Tripathi
 

Apurva is a PeopleSoft consultant and a big advocate of everything PeopleSoft. He is also a technology enthusiast and loves learning and implementing newer and open source technologies. He spends his spare time updating this blog and likes to read books on self help and productivity.

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