Quick hack to find information faster on Oracle Support | PeopleSoft Tutorial

Quick hack to find information faster on Oracle Support

Your success is determined by the speed at which you can identify the issue and find a solution.

This is especially true when you are trying to fix a critical issue and searching for solution on Oracle support.

Oracle support is an ocean of helpful articles and support documents and you should be able to dig and find this useful information quickly. Simply doing a search on Oracle support search bar may not always get you to your perfect solution and frankly speaking it’s not as good as Google search.

So here is a quick hack that you can use to find support documents related to particular topic.

Let’s say you have an issue that is related to Application server and you search for the error but couldn’t find the exact solution. What you could try is to refine your query to just search for articles related to Application Server.

Support articles related to Application server usually start with ‘E-AS’ so you can search using this keyword on Oracle to find application server articles.

Below is the list of codes for different topics that can be used to search on Oracle support.

E-508 = Accessibility Compliance Legislation
E-AD = Application Designer
E-AE = Application Engine
E-AS = Application Server
E-CA = Change Assistant
E-CERT = Certifications
E-COB = Cobol
E-DM = Data Mover
E-FTP = FTP and Add Attachment Related Issues
E-IB = Integration Broker
E-QR = PeopleSoft Query
E-PB = PeopleBooks
E-PerfMon = Performance Monitor
E-PIA = Internet Architecture
E-PRCS = Process Scheduler
E-PUM = PeopleSoft Upgrade Manager
E-RD = Report Distribution
E-SEC = Security
E-SES = Oracle Secure Enterprise Search
E-UPG = Upgrade
E-WL = WebLogic Server
E-XMLP = XML Publisher
E-BI/XMLP = XML Publisher
E-INST – Installation of PeopleTools
E-CHRT – Charts
E-Portal – Portal
E-PT – PeopleTools
E-IHUB – Interaction HUB
E-PTF – PeopleSoft Test Framework
E-ES – Elastic Search

This is also a quick way to keep track of new support documents added for your topic of interest. Just use the option to filter by the last update in case you’re trying to look at just the new articles.